Customer Relations Associate

Job Description:

Maintain a customer-centric shopping experience by effectively managing front-end operations and fulfilling customer expectations. Take the lead in omnichannel processes and uphold store recovery standards to ensure the delivery of our Brand Promises. Provide welcoming and helpful customer service.

• Assist in managing and guiding the team under the Store Manager's direction to comply with Standard Operating Procedures (SOPs) and Company programs. Ensure adherence to applicable laws and requirements, enforce Company policies, and hold them accountable for the store's conditions and outcomes
• Adhere to all front-facing regulations and procedures; achieve your Key Performance Indicators (KPIs) and mentor your team in fulfilling their performance goals
• Supervise and coordinate the execution of educational and promotional events in the class and store environments according to Company procedures
• Drive the omnichannel functions towards a unified system
• Organize and carry out programs designed to decrease shrinkage and prioritize safety measures
• Assist in verifying and recording cash transactions for bank reconciliation purposes
• Provide help in inventory management duties, including overseeing Return to Vendor (RTV) transactions and coordinating Advance Shipping Notice (ASN) procedures where applicable
• Help facilitate the onboarding journey for incoming team members
• Guide, monitor, and train the customer service team (comprising sales floor and cashier associates) to achieve targets; participate in the performance evaluation process; assist in nurturing the skills of your team; leverage leadership competencies for continual personal development
• Execute the tasks assigned to the Manager on Duty (MOD) position
• Demonstrates a commitment to interacting with others in an accepting and respectful way, remaining positive and polite in difficult situations, and promoting dedication to the organization's vision and values while serving as a positive example for others
• Welcome visitors, assist in locating the item, and provide potential solutions
• Engage in the truck unloading and stocking duties to ensure compliance with truck standards and accomplishment within budget boundaries
• Manage the implementation and enforcement of programs dedicated to shrinking losses and enhancing safety measures
• Acquire a comprehensive understanding of both the sales and production facets of Custom Framing
• Tasks in stores without a Framing Manager also include overseeing the timely delivery of personalized framing services to customers by effectively planning and supervising the framing workload alongside the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Ideal Experience for the Position:

• The ideal candidate will have a background in retail management

Physical Requirements

Work Environment

• Competency in withstanding extended periods of standing
• Aptitude to traverse the store
• Regular motion that involves bending, raising, carrying, accessing, and extending
• Transporting heavy packages and gaining entry to high shelves with the support of a ladder or similar equipment
• If support is needed to accomplish these essential job functions, please reach out to your supervisor for us to participate in the interactive process with you and explore the potential for reasonable accommodations.

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

In the U.S., job seekers must meet the legal standards established at the federal, state, and local levels.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit

Michaels places a strong emphasis on the wellbeing of our staff, and to support this, we provide a comprehensive benefits package to both full-time and part-time Team Members. This package encompasses health insurance (medical, dental, vision), paid time off, tuition assistance, attractive employee discounts, and more. Explore mikbenefits.com for additional details.

Michaels is committed to providing a level playing field for all, facilitating an environment where team members and makers can collaborate and innovate.

Michaels is dedicated to the full integration of every capable individual. In adherence to this dedication, Michaels will ensure that individuals with disabilities are provided with suitable accommodations. Accordingly, if a reasonable adjustment is necessary to fully engage in the job application or interview process, perform the essential functions of the job, and/or access all other employment benefits and privileges, please get in touch with Customer Care at 1-800-642-4235 (1800-MICHAEL).

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