Client Support Associate

Michaels is Hiring A Client Support Associate

Job Description:

We believe that collaboration and innovation are key values that drive us to support the most thrilling projects created by the Makers community. Join us to leverage your skills and passion!

Our commitment to equal opportunity is not just a legal requirement, it's a core value that guides everything we do. We strive to create an atmosphere where all team members are respected and appreciated for who they are.

Extend friendly and accommodating customer service to help shoppers explore and locate products in our store. Guarantee that all customers go through a fast and amiable checkout process. Unload shipment and carry out merchandise tasks throughout the store, aligning with our Brand Promises and ensuring store maintenance standards.

• Offer solutions to customer problems and address any concerns they may have
• Prioritize a prompt and affable checkout experience; execute cash handling to meet expectations
• Highlight the benefits of being a Private Label Credit Card holder, such as lower interest rates, longer return periods, and exclusive promotional offers
• By analyzing the feedback obtained from the VOC survey, businesses can differentiate themselves from their competitors by providing customized solutions that meet the specific needs of their customers
• Aid in developing efficient procedures for managing omnichannel processes, including the option to order online and pick up in-store, or to have orders shipped from a nearby retail location
• Participate in the process of unloading delivery trucks, stocking products, and installing planograms as part of the operational procedures
• In charge of managing the merchandise recovery process and store maintenance, which includes handling merchandise returns and ensuring that products are appropriately stored and displayed to meet customer needs
• Identify Stock Issues: Quickly identify and resolve stock issues such as damaged stock, misplaced stock, or loss of inventory
• Deliver support in enhancing safety and mental health programs
• Compliance with all applicable laws and requirements, including adherence to the Company's policies and standards as well as its Standard Operating Procedures (SOPs) and programs, is essential to maintain a high level of professionalism
• Collaborate and interact with others in an accepting and respectful way; project a positive and optimistic demeanor, even when confronted with tough circumstances; instill dedication to the organization's vision and beliefs; demonstrate an exemplary image and embody the qualities of a team leader
• Equipped with the ability to handle custom framing sales and production requirements

Other duties as assigned:

Preferred Knowledge/Skills/Abilities:

The necessary professional qualifications:

• Retail and/or customer service experience preferred

Physical Requirements:

Work Environment:

• Having the ability to stand for prolonged periods is crucial
• The freedom of movement within the store
• Common work activities such as lifting, carrying, bending, reaching, and stretching are essential parts of many professions
• Carrying weighty crates and reaching elevated shelves through ladders or equivalent items
• If performing essential work assignments becomes problematic, please immediately inform your supervisor. We can then engage in an interactive process to identify and provide reasonable accommodations.
• Within our frame shop, you'll find a glass cutter and a heat press

U.S. and Canada-based applicants must satisfy the job's requirements, which include adherence to federal, state, provincial, and local legal obligations.

To explore all of the benefits available to Michaels employees, take a look at the Michaels Benefits website.

To get informed about the salary range for the job that you have applied in any of the four states of CO, CT, WA, and RI, it is advisable to go through Michael's Pay Ranges.